Before you sit down

Is your Royal Casino play still under control?

Play only from 18, and know that deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every Royal Casino account.

Set a limit

MGA licensed since 2006Regulated under license MGA/B2C/991/2006 issued by the Malta Gaming Authority

The essentials

Read these four lines before you play

Four short answers settle who runs this site, who you can call, and where questions go.

Minimum age18+

LicenceMGA/B2C/991/2006, Malta Gaming Authority

Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

When it feels like too much

Put numbers on your play before the first spin

Useful when a night out has quietly turned into a habit you did not plan.

What will a deposit limit hold?

Decide before a session how much can leave your account each day or week, then let the setting hold that line. Switch it on the first evening you catch yourself topping up.

Chasing ends before it starts

A loss limit caps what a session may cost you, so a poor run ends itself instead of you chasing it. Set it while you are calm and playing is still a pastime.

A nudge while you play

A reminder reaches you at intervals you choose, so a long login does not slip past unnoticed. Turn it on if you often lose track of the clock at the screen.

Take a cooling-off period

A cooling-off period steps you away from the account for a while without closing anything. Reach for it the moment play stops feeling like a choice, or a break would do you good.

Account self-exclusion

Self-exclusion shuts your access to Royal Casino for a term you pick, and it is the firmest option here. Choose it when you want the door held shut, not just a pause.

Four moves

Set your limit before you play

Four moves take you from the lobby to a limit that stays where you put it.

The profile menu

Once you are logged in, open the profile area from the menu to reach your account settings. Check that the details shown are yours before you change anything.

One worry, one control

Pick the control you want, whether that is money paid in, money lost or time at the screen. Each one is adjusted separately, so choose the one that answers the worry you have.

Setting the period

Choose how long your figure should stand, since a limit set for a period stays until that period ends. Read the summary on screen and check the number is the one you meant.

Confirm and log out

Confirm the change, then log out and back in to see the new limit applied to your account. Keep the confirmation email in your inbox in case a question comes up later.

From sitting out one night to stepping away for good

Your balance stays where it is. A short pause silences play for a break of hours or days while your balance and history stay put. You start it in your account settings, and play is closed to you until the period you chose runs out.

A long closure of access. Self-exclusion closes your access for a long period, and it cannot be undone early. Choose it in the account, confirm it, and the door stays shut for the whole period you picked, however you feel later that week.

Set it in the account, then ring the helpline. New Zealand keeps no national self-exclusion register, so the casino account is the only place to shut yourself out here. Set it in the account, then ring the helpline if you want support alongside it.

The day you decide to talk

Free, confidential help in New Zealand

By the end of this block you will know which free service answers and when.

Gambling Helpline Aotearoa

Trained counsellors answer around the clock, every day, for players and for relatives worried about someone. Calls and texts are confidential and cost nothing. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support across 18 clinics nationwide, plus a text line, for people who gamble and for their whanau. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for people who gamble and their families, setting out signs of harm, practical tips and a finder for local support. safergambling.org.nz

Signs that play has stopped being fun

Catching these early is a small thing to do and a useful one. A limit set in the account, or a pause of a few days, is the first step rather than a last resort, and it costs you nothing to choose it.

If two or three of these sound like your week, it is worth a second look.

Chasing a loss with a larger deposit
Hiding your play from your partner
Borrowing money to keep going
Playing past the time you planned
Spending money set aside for bills
Feeling restless on the days you skip
Promising yourself a stop and not keeping it

Worried about someone

Limits, breaks and where to call

Clear answers, in the same plain way we set every control in your account.

Where can I get advice if someone close to me plays too much?+

You can ring the Gambling Helpline Aotearoa on 0800 654 655 at any hour, and they take calls from family members as well as players. Problem Gambling Foundation also offers free counselling and cultural support. Talking it through early is easier than waiting for a crisis.

What does a cooling-off period actually change in my account?+

During a cooling-off period the account is locked: you cannot deposit, play or open a game until the break you chose has passed. After that the account opens again as it was before, with any limits you set still in place. It is a pause, not a statement about you.

Once I ask to be excluded, can it be lifted before the period ends?+

No. A self-exclusion runs for the whole period you selected and cannot be shortened or withdrawn partway through. That firmness is the point of it: the decision is made by you in a calm moment and stands when the urge returns. When the period closes, contact support to reopen the account.

Does being excluded from this casino keep me out of others?+

Not by itself. New Zealand has no national self-exclusion register, so your self-exclusion is held in your Royal Casino account and applies here only. If you want a wider break, you would need to set one at each casino you use.

Can I set my deposit limit from my phone instead of a computer?+

Yes. The mobile version carries the same account section as the desktop site, so deposit limits, loss limits and breaks are all set in the same place. Nothing is missing on a smaller screen, and the change applies to the one account you hold.