Account checks

Which papers does Royal Casino need to verify me?

Our Malta licence requires identity checks on every player, and Royal Casino usually clears the review within 6 hours of receiving clear documents.

Send my documents

MGA licensed since 2006Regulated under license MGA/B2C/991/2006 issued by the Malta Gaming Authority

Essentials

The check in six short lines

By the end of this table you will know who checks, how long it takes and whom to ask.

Who checks

Royal Casino Ltd.

Under which license

Malta Gaming Authority, MGA/B2C/991/2006

How long

6 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Documents

How do you get it right the first time?

Royal Casino checks papers once, so the four steps below are worth doing slowly and in order.

Your missing item

Open your account menu and find the documents section, where the three requested items are listed beside your name. Note which one is marked as still missing.

Corner to corner

Photograph the photo page of your passport or the front of your ID card flat on a table, with all four corners inside the frame. Glare and shadow cause most rejections.

Two more copies

Now send proof of address and confirmation of the payment method you used, both dated recently and showing your name. A bank statement screenshot usually covers both at once.

A clear run at withdrawals

After sending, keep an eye on your inbox for the outcome, which arrives inside 6 hours, and on the notification that lifts the hold on withdrawals.

A short list

Three papers, one clear full name

This list settles what each copy has to prove, so nothing comes back to you twice.

Proof of identity

ConfirmsThat you are who you say

Copy must showFull name, photo, date of birth

Proof of address

ConfirmsWhere you actually live

Copy must showYour name, address, recent date

Payment method confirmation

ConfirmsThat the account is yours

Copy must showYour name, card or wallet details

Your first check

Points where the identity check begins

This block settles which moments bring the check, so nothing arrives without warning.

A fresh card on file

Minutes after you name a payment method, the account is matched to a name; a wallet or card in another name cannot clear, so proof of that method is requested.

Asking for the first payout

By the licence, the check must be closed before the first payout leaves, so the request lands when you ask for one. Proof of identity, address and payment method are asked together.

A spelling that does not fit

Where registration details, the ID and the statement disagree on a spelling or an address, the file is paused and the mismatched item is asked for again with a matching copy.

A raised deposit ceiling

Once you lift your own deposit ceiling, the account is reviewed again because the pattern changes; identity and payment copies may be requested before the higher figure applies.

Routine before, routine after

Under its Malta Gaming Authority licence MGA/B2C/991/2006, Royal Casino Ltd. must know the origin of funds placed on the site, so the question is a routine duty against money laundering rather than a suspicion aimed at you.

Any one of these may be requested, depending on how the deposits were built up.

Recent bank statements
Payslips or an employer letter
A sale of property contract
An inheritance or gift letter
A business ownership record

Refused once, then accepted

Reshoot the full page. A corner cut off or a flash across the text leaves the reviewer unable to read the name and dates, so the copy is sent back unread. Lay the paper flat and shoot in daylight Fit all four edges inside the frame

Is my card still valid? An identity card whose printed date has passed is refused outright, since it no longer proves who holds the account today. Send the renewed card once it arrives Use a current passport instead

Your address, out of date. An address paper older than the casino accepts no longer shows where you live now, so a fresh statement or utility bill is asked for in its place. Print a statement dated this month Pick a bill showing your street address

Fast Replies

Plain Terms For The Check

After reading, you will know when the check arrives, which papers work, and how long it runs.

At what point do I have to prove who I am?+

Before your first withdrawal, the check must be complete; the casino may also ask sooner, at registration or at the first deposit. From the moment you open an account, keep your papers within reach.

Do phone photos of my ID get accepted here?+

Yes — phone photos work, as long as every edge sits inside the frame and no glare covers the text. At the moment you take each shot, check the small print is legible at full size.

What happens if one of my documents gets refused?+

Within hours of a refusal, a short note explains what failed and which file to send again. A fresh copy that shows the missed detail normally clears the second pass, and the verification team can be reached at [email protected].

Once my files are in, how long is the wait?+

Once your files land, the usual turnaround is 6 hours, and a busy moment may stretch it a little. During those hours, neatly framed copies move through review faster than blurry ones.

Why does the casino want to know where my money came from?+

Under its licence, the casino must ask how the money behind a deposit was earned; this is a routine AML step, not an accusation. At the point such a request arrives, the team names the records that suit your situation.